PRIVACY POLICY

Thank you for choosing Saralfee and our Fee Collection Software. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our fee collection software.

Last Updated: 21/03/2024.

This Privacy Policy is published in compliance with inter alia:

• Section 43A of the Information Technology Act, 2000 ("IT Act"); and
• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 ("SPDI Rules").

Our Privacy Policy explains:

• what personal information and sensitive personal data or information (“SPDI”) (for the purposes of this Privacy Policy, personal information and SPDI will be collectively termed as "Personal Information") we receive from you;
• how we collect and use that Personal Information; and
• how we process, share and protect your Personal Information.

1. INFORMATION WE COLLECT

• Personal Information - When you register for our fee collection software, we may collect personal information such as your name, contact details, and billing information.
• Transaction Information - We collect information related to transactions conducted through our software, including payment details and transaction history.
• Usage Data - We automatically collect information about your use of our software, including log files, IP addresses, device information, and browsing history.

2. HOW WE USE YOUR INFORMATION

• Providing Services - We use your personal information to provide the fee collection services, process transactions, and manage your account.
• Improving our Services - We analyse usage data to enhance the functionality and performance of our software, providing you with a better user experience.
• Communication - We may use your contact information to send you important updates, notifications, and promotional material related to our fee collection software. You can opt-out of promotional communications at any time.

3. INFORMATION SHARING

• Third-Party Service Providers - We may share your information with third-party service providers who assist us in delivering our services, processing transactions, and improving our software.
• Legal Compliance - We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect our rights, property, and safety.

4. SECURITY MEASURES

• Data Security - We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
• Encryption - All sensitive information, such as payment details, is transmitted securely using encryption protocols.

5. ADHERANCE TO THE EXISTING LAWS OF DATA PROTECTION

Saralfee is committed to ensuring the protection and privacy of your personal data. In accordance with the Digital Personal Data Protection Act 2023, we have implemented measures to safeguard the collection, processing, and storage of your personal information. Saralfee ensures adherence to the key principles and requirements of the Act:

• Lawful Processing: We only collect and process personal data for lawful and specified purposes as defined by the Digital Personal Data Protection Act 2023.
• Consent: Your explicit consent will be obtained to the present Privacy Policy before collecting or processing any sensitive personal information, as required by the Act.
• Data Minimization: We adhere to the principle of data minimization, ensuring that we only collect and process personal data that is necessary for the purposes outlined in our privacy policy.
• Data Breach Notification: In the event of a data breach that may compromise your personal information, we will promptly notify the relevant authorities and affected individuals in accordance with the Digital Personal Data Protection Act 2023.

By using our services, you acknowledge and agree to the terms outlined in this privacy policy, which includes our compliance with the Digital Personal Data Protection Act 2023. We reserve the right to update this clause as necessary to reflect any changes in the law or our data processing practices.

6. YOUR CHOICES

• Access and Correction - You have the right to access and correct your personal information. You can update your account information through the software or by contacting us.
• Opt-out - You can opt-out of receiving promotional communications by following the instructions provided in the communication or by contacting us directly.
• Upon your request, we will make efforts to furnish you with a comprehensive copy of your Personal Information that is either held or processed by us in a format that is structured, widely accepted, and machine-readable. This provision is an integral part of our service, allowing customers to download necessary information at their convenience. Additionally, on rare occasions when it becomes necessary, we may send you service-related email announcements. An example of this would be if our service experiences a temporary suspension for maintenance purposes, prompting us to send you an email notification. Please note that these emails, which are not of a promotional nature, cannot be opted out of.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the last update will be revised accordingly.

8. YOUR CONSENT

• All Personal Information is provided to us on a voluntary basis or as part of your employment with us. By agreeing to this Privacy Policy, you are granting consent for us to use, collect, and disclose your Personal Information in alignment with the terms outlined herein. Opting not to provide Personal Information is a choice available to you; however, in such instances, we regret to inform you that we will be unable to grant you access to our platform or deliver services through our platform.
• Saralfee is committed to upholding and respecting intellectual property rights in accordance with the Trade-Related Aspects of Intellectual Property Rights (TRIPS) agreement.

9. DISPUTE RESOLUTION

• Any dispute, controversy, or claim arising out of or relating to this agreement, including the breach, termination, or validity thereof, shall be settled by arbitration in accordance with the rules of Arbitration and Conciliation Act, 1996, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
• The arbitration shall be conducted by one (01) arbitrator who shall be appointed mutually by both the parties. The seat of arbitration shall be New Delhi, India.
• Each party shall bear its own costs in connection with the arbitration proceedings, and the parties shall share equally the fees and expenses of the arbitrator(s).
• Notwithstanding the foregoing, either party may seek preliminary injunctive relief in a court of competent jurisdiction if, in its reasonable judgment, such action is necessary to avoid irreparable harm.

10. CONTACT US

If there are any questions regarding this privacy policy, the practices of our website or your dealings with our website or grievances in relation to your SPDI, you may contact our Grievance Officer using the information below:

Name:
Email: support@saralfee.com

Note: By using our fee collection software, you agree to the terms outlined in this Privacy Policy as well as the Terms and Conditions laid down by Saralfee.

Thank you for choosing Saralfee.